Terms & Conditions

Napa Premium Power Plus Alternators/Starters

The Napa Premium Power Plus roadside assistance program is offered on a complimentary basis. Resale or transfer of these benefits is prohibited.
Roadside Assistance Program –
Tow –Towing of your vehicle to the nearest service facility.
Jump Start – Jump start a dead or weakened battery in your vehicle.

Members must have their membership number when calling for service.
Service is valid only on the registered vehicle.
Service is valid for five (5) years beginning three (3) business days from registration after installation of the Napa Premium Power Plus alternator or starter in the customer’s vehicle.
$60 maximum coverage/reimbursement per service. The first service is performed on a sign and drive basis with a maximum benefit of $60. Any amounts over the $60 maximum on the 1st service is payable to the service provider at the time of service. Remaining services will be provided on a reimbursement basis. Customer must pay service provider and submit for reimbursement per instructions below.

Reimbursement

Customers will receive an authorization number to submit along with the reimbursement. They will be reimbursed up to the $60 program maximum. Member must call the toll-free dispatch service and have service dispatched to their location to be eligible for the reimbursement. In the event roadside assistance cannot be provided by the toll-free dispatch service, customers will receive an authorization number to seek services on their own. They will be reimbursed up to the $60 program maximum.

Reimbursement requests must include copy of roadside information (with membership number), authorization number (received from dispatch agent), original bill from service provider and proof of payment. Send roadside assistance reimbursement requests to:

Auto Road Service
Claims Department – Napa PPP
P.O. Box 681459, Schaumburg, IL 60168

Allow 30 days for processing.

Roadside Assistance Service Excludes

Service if member is not with the disabled vehicles
Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
Service will not be rendered in areas not regularly traveled such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach
Towing of a vehicle off a boat dock or marina
Vehicle’s storage charges
Cost of parts, installation, products, materials, impounding and additional labor relating to towing
Service of any kind on vehicles used for commercial purposes or using dealer tags
Service for taxicabs, tractors, boats, trailer, dune buggies, vehicles used for competition
Service for unlicensed vehicles
Service for vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law
Service for vehicles illegally parked or impounded
Repeated service calls for a car in need of routine maintenance
Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed roads, snow banks, snowbound driveways or curbside parking.

Emergency roadside services are provided by Roadside Protect, Inc.